30 Day Money Back Guarantee & Refund Policy

At phonecaseluxurys.com, we want to ensure that you are 100% happy with your purchase.

  • If you have technical or sales queries, do not hesitate to contact us.
  • If you have attempted to resolve issues with Support staff, and still feel the product(s) you purchased does/do not best fit your requirements, we want to make things right.
  • When your Item(s) arrives, we ask that you please take a photo or record a video of how it arrived, as it protects both you as the customer and us as the seller.

Our policy offers a full refund within 30 days of your date of purchase. We’d love to know what went wrong and how we can improve, so please include details about the reason for your refund request if you reach out to us directly.

Phonecaseluxurys.com and our payment processor submit the refund immediately and make every attempt to process the refund as quickly as possible. Your financial institution can take up to 20 days for the refund to reflect in your bank account/card. 

Requesting a Refund

Go to phonecaseluxurys.com > Account (if you have one, if not we suggest that you create one)go to Orders
Select the order number of the product you want to refund.
Select the icon (three dots) next to the order total column.
This opens a prompt to Request a Refund. Note: If you do not see the icon, it means the 30-day period has passed.
Click the link to Request a refund. A Refund Request Form displays.
Select a refund reason from the drop-down menu and add details about your reason for the refund request.
Select Request Refund.

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